The booking is secured once you lodge your credit card details on the booking form. However, no funds will be deducted from your credit card prior to your arrival, but full payment will be expected on your arrival in Noumea, either by credit card or the local currency (XPF/CFP).
Credit cards accepted are 
A 10% surcharge applies to all credit card payments
New Caledonia is a French country – we cannot accept any other foreign currency
CANCELLATIONS POLICY
- If, for any reason, you need to cancel this booking, you may do so without penalty, up to two weeks (14 days) prior to your visit.
- Cancellations within two weeks of your arrival may incur a cancellation fee of 20% of the total cost of your booked tour.
- If you do not advise us of a cancellation, and you fail to join the tour on the day of your arrival, Fernando Tourisme reserves the right to deduct a ‘no-show’ fee of 50% of what would have been the total cost of your tour to cover expenses relating to pre-organised food and refreshments as well as loss of income.
Thank you for understanding these requirements. So please act quickly to reserve your seats because we would hate you to miss out on our very popular tours and the traditional food and refreshments that everyone loves. (see the comments on Trip Advisor)
Most banks offer currency conversion tables on their websites
or
http://www.xe.com and use XPF
Discount of 10% is offered to groups of 10 persons or more, paying with one credit card or one single currency payment
Bottled water for every passenger for the duration of the tour.
Picnic lunch on Day One of the tour, or by arrangement at one of the hotel restaurants on the way.
Entry fees to museums or attractions, purchases made at souvenir shops
Accommodation, which will be arranged by Fernando Tourisme after consultation with you
All other meals for the duration of the tour.
At the briefing before each tour, Fernando Tourisme will help design a tour to suit the party, and will take into consideration any walking limitations because this is a tour that encourages exploration of ancient villages and lookouts.
If your trip to Noumea is cancelled through no fault of yours (personal issues, weather issues or cancellation of air or ship services), no charge will be made against your credit card and your card information will be destroyed.
Being a sub-tropical island (on the Tropic of Capricorn), rainy days and overcase skies can happen. However, Fernando Tourisme doesn’t let a little water spoil a day out. Each tour carries umbrellas, and lunches can be held under cover. There’s plenty to see and do, even in the rain. If, however, Fernando Tourisme deems the weather in the South Province is too poor for reasonable enjoyment of the countryside, you will be advised and Fernando Tourisme will do their best to work out another day that suits. If this is impossible because of time limits, no charge will be made against your credit card and your card information will be destroyed.
During the briefing just prior to leaving on the tour, make your concerns known. Family and staff have a range of tuna, salads and fruits which can usually solve most dietary issues.
Yes. Fernando Tourisme guides know where all the facilities are located, and toilet facilities are available in national parks and small villages along the way.
Currency exchange booths or through ATMs. Currency exchange is also offered at most leading hotels, although the exchange rate will not be as good as through an ATM.
A booking is deemed to be confirmed by the visitor only when credit card details are provided on the tour booking form. Once received, Fernando Tourisme will send you an email acknowledging the receipt of the booking and confirming that you will be on the tour. Should weather or any other unforeseen circumstance occur prior to the tour, an email will be sent to you with further information.
Yes. Fernando Tourisme will always honour the prices agreed to at the time of booking, regardless of any price changes that might occur any time after the booking is made.
Fernando Tourisme’s policy is that Fernando leads all exclusive or private tours. Having said that, even Fernando can be incapacitated, and in that event, he will let you know. Be assured that Team Fernando includes hand-picked tour guides like George (see his photo on the front page of this website), so every tour will always have the best and most knowledgeable person available.
This tour lends itself to smaller parties of eight or less, with a minimum of four required for the booking. However, if more bookings than the capacity of the 8-seater Mercedes minibus are received, additional transport is called in, or in the event of a very large party, larger coaches are used. Fernando Tourisme has a team of trusted tour guides, ensuring that every tour, regardless of its size, is given as personal a service as possible.
Just wear comfortable clothing and good walking shoes. This is a sub-tropical country so a sun screen is recommended for those who may be affected by the sun.
For the elderly or those with walking difficulties, there are plenty of flat-ground walks, so bring your walking aids by all means.
